You will need the following:
- Username: This is likely to be the email address that you used when you initially registered with us
- Password: please type carefully and remember this field is case sensitive
- Browser: please ensure you are using an up to date browser, as this can affect logging in, we recommend Google Chrome or Mozilla Firefox
Click on the reset password link and allow up to four hours for the reset link to be delivered to your email address. The reset link will be sent to the email address we have on the system for you.
Please don’t call us immediately, you need to allow up to four hours for the reset link to reach you. In the meantime, please check your junk/spam folders. If you have changed your email address, the reset link will be sent to the email that was used as part of your initial registration. If this is the case, we will need to manually reset your password for you and create you a new username. Please call the team on +44 (0)207 580 4741.
Your username was set up when you first registered with us, so it is likely to be the email you used then; even if this was your old work email address it will still work as your username.
If you do not have access to this email address anymore, and you need to reset your password, the reset link will be sent there. Please give us a call on +44 (0)207 580 4741 and we will manually reset this for you.
