2020 Winner
Ordinary residency checks are a legal requirement for NHS care providers to confirm that patients are eligible for free NHS treatment. This nomination focused on NW Anglia’s review of its policy in this area, particularly with regard to BAME and marginalised communities.
The nomination described an initiative that was by its nature participative and collaborative, that took its cue from customer feedback and included a review group which included representatives from local BAME communities. The judges were particularly struck by the fact that the work was framed as part of a wider programme of works, not just a one-off, and that it was driven from the bottom up but still enjoyed support at the most senior levels.
