Current vacancies

Job title: Chief Executive Officer

Location: Central London (Farringdon), with international travel
Contract Type: Full-time
Salary: Competitive with benefits

Lead the future of Governance

The Chartered Governance Institute UK & Ireland (CGIUKI) – the largest division of the global Chartered Governance Institute – is seeking a visionary and inspiring Chief Executive Officer to take us into our next chapter. This is not just a leadership role; it’s a rare opportunity to shape the future of governance, influence change on a global scale, and lead an organisation with a 130-year legacy of impact and excellence.

With our current CEO retiring after a successful tenure, we are looking for a forward-thinking, strategic leader to build on our strong foundations and steer the organisation into a future defined by innovation, influence, and sustainable growth.

About us

CGIUKI is part of the global Chartered Governance Institute, the international qualifying and membership body for governance professionals. We are proud of our Royal Charter, which underpins our commitment to high standards in governance across commerce, industry, and public affairs.

With a worldwide presence of around 40,000 members and students in 80 countries, and nine divisions including UK and Ireland, Australia, Canada, Hong Kong/China, and Southern Africa, we are a respected voice in the governance landscape. CGIUKI supports members and students not only in the UK and Ireland, but also in the Crown Dependencies, Caribbean, parts of Africa, the Middle East, and beyond.

We offer world-class qualifications, training, thought leadership, and advocacy – all in pursuit of our belief that better governance leads to better decision-making, and better decision-making creates a better world.

The role

As CEO, you will lead a passionate and talented team of around 63 people, supported by an engaged Board. Your leadership will be pivotal in:

• Shaping and delivering CGIUKI’s strategy in a dynamic environment.
• Promoting the value and credibility of our members and qualifications.
• Raising our profile and influence with policymakers, regulators, and stakeholders across sectors.
• Expanding our reach and impact, growing membership and enhancing our thought leadership.
• Championing good governance, both within the organisation and externally, across sectors.

This role will demand international engagement, including regular travel to attend Global Council meetings and connect with partners and potential markets worldwide.

What we’re looking for

We are seeking a transformational leader with the stature, energy, and expertise to build on our legacy and inspire future growth.

You will bring:

• Proven senior leadership experience in a complex, multi-stakeholder organisation.
• A track record of influencing policy, building external partnerships, and acting as a public ambassador.
• Strategic insight with a strong grasp of corporate governance and a passion for its role in driving sustainable success.
• Experience of financial and operational oversight, including managing complex budgets and ensuring regulatory compliance.
• A collaborative and motivational leadership style with a commitment to equality, diversity, inclusion, and ethical governance.
• A keen understanding of the digital landscape and emerging technologies to future-proof the organisation.

• Experience of driving revenue, expanding services, or growing membership/customer bases in competitive or evolving markets, balancing strong commercial results and purpose.

Why join CGIUKI?

This is your chance to lead an organisation where purpose and impact are at the heart of everything we do. You will work alongside an exceptional team, a committed Board, and a global network of professionals who believe in the power of good governance to create lasting positive change.

As CEO of CGIUKI, you won’t just manage an organisation — you will influence a profession, inspire a community, and shape a legacy that will benefit future generations of governance professionals.

How to apply

To apply please email your CV and supporting statement (maximum two pages setting out your interest in, and relevance to this position) to our retained executive search consultancy The LSL Group at CGIUKICEO@TheLSLGroup.com

Applications close on Sunday 4^th May 2025. Please note that we may close the advertisement earlier than this date depending on the number and quality of applications received.

Job title: Head of Policy

Contract: Permanent

Salary: £65,000 - £70,000

Hours: Full-time, 35 hours per week

Location: London, EC1N

Department: Policy

Reports to: Policy and Research Director

About the role

The Chartered Governance Institute is the professional qualifying and membership body for governance with 130 years’ experience of educating and supporting governance professionals. It has more than 34,000 students and members worldwide and provides professional development, guidance, career opportunities and thought leadership for the governance profession. The Chartered Governance Institute, UK and Ireland is the largest division within the group. We have members in all sectors and are required by our Royal Charter to lead ‘effective governance and efficient administration of commerce, industry and public affairs’.

The Institute plays an important role in educating and training thousands of governance professionals through our unique chartered qualification and a full programme of certificates, short courses, conferences and CPD events. Our members have identified access to our high-quality resources – case studies, original thought leadership papers and articles, guidance notes, technical briefings – as the most valued benefit of membership.

The role of the policy team is to provide the intellectual capital underpinning the Institute’s initiatives to:

• Recruit new members, affiliates and customers;
• Cross-sell products to existing members and affiliates; and
• Improve the services offered to members and affiliates.

Put simply, the work of the policy team can be used to demonstrate to potential members that there is a value in joining us and to existing members that there is a value in renewing their membership.

This plays directly to our commercial objective to grow membership and to promote the profession. The Institute’s policy work raises the profile of the profession and, in turn, the Institute and, consequently, our members. Our close relationships with government and regulators, and with a wide range of external stakeholders, mean that we are able to represent members views in the market effectively and do what we can to ensure that legislative, regulatory and market practice changes do not adversely affect the profession and, by extension, our members and that they foster good governance across all sectors.

This role as the voice of the profession, and the engagement with members that it requires, is central to our ability to deliver on the Institute’s purpose which is to ‘To champion good governance and develop the value, skills and effectiveness of governance professionals because we believe that better governance drives better decision-making, and better decision-making creates a better world.’

Our Values

Our values are important to us and ingrained into everything we do.

• We find solutions through innovating, learning and collaborating.
• We are invested in our future.
• We take pride in what we do.

Purpose of job

• To ensure effective delivery of the Institute’s policy work to represent, promote and support both the Institute and our members. He/she will also lead designated areas of policy development.

Main responsibilities/accountabilities

The key responsibilities of the Head of Policy include, but are not limited to:

• Working within a busy policy department to identify, monitor and review policy developments in corporate governance and produce briefing papers, policy documents, and a range of materials to build awareness of these and support the membership.
• Leading the Institute’s work across one or more agreed policy areas, with responsibility for overseeing the development of evidence-based policy solutions to governance challenges and liaising with key stakeholders.
• Monitoring governance, legal and regulatory developments and issues, and developing, with the Policy and External Affairs group, appropriate responses, strategies for influencing outcomes and give advice on appropriate media comment.
• Liaising with key stakeholders and members to raise the profile of the governance profession and its contribution to better business.
• Leading and co-ordinating, with the support of member groups where applicable, the drafting of submissions to government and other consulting parties on governance, company law and regulation.
• Ensuring that all policy activities are appropriately planned, effectively operationalised, delivered and promoted to members and any wider audience.
• Building awareness of the Institute’s policy content and ensuring that it receives the benefit of the expertise of other CGI teams.
• Advising the Institute’s Education and Learning and training business on changes in law and practice for governance professionals
• Supporting the content and events teams with advice on technical content and guidance.
• Ensuring the effective delivery and publication of guidance and policy reports, thought leadership papers and other outputs on topical issues. This will often involve working with an industry working group of experts and/or an external partner.
• Undertaking projects which research and develop policy related solutions to key governance related challenges, drawing on quantitative and qualitative data and analysis.
• Scoping and drafting, as required, key reports, thought leadership papers, briefings and research projects on matters of importance to the profession.
• Managing the Institute’s Company Secretaries Forum (which comprises around 50 senior governance professionals) and its working groups, and other Institute interest groups and advisory panels as they develop.
• Developing forward programmes for member and stakeholder advisory panels.
• Supporting the development of the Institute’s content and knowledge bank as a subject matter expert on corporate governance matters.
• Drafting technical briefings, policy updates, and other member briefings to promote the value of the Institute’s policy work as appropriate.
• Engaging with a range of key stakeholders to organise workshops, and round tables to support the work of the department.
• Where appropriate attending and speaking at Institute functions and agreed external events.
• Supporting the judging of the annual Institute Awards as required.

Line management

• Manage and develop Policy Adviser, overseeing and setting objectives.

Other

• Ensure that health and safety requirements are met in the areas for which the jobholder is responsible.
• Occasional early mornings/evenings and travel involved.
• The post holder may be required to carry out other duties that are reasonably to be considered as within the scope and purpose of the job and the aptitudes of the job holder.

Person Specification

Job title: Customer Support Advisor (Contact Centre)

Contract: 1 Year Fixed Term Contract

Salary: £23,500 (£25,000 after successful completion of training)

Hours: Full-time, 35 hours per week

Location: Farringdon, London, EC1N (with hybrid remote working options)

Department: Commerical

Reports to: Contact Centre Team Lead

Overview

The Chartered Governance Institute, UK and Ireland is the qualifying and membership body for governance with 130 years’ experience of educating and supporting governance professionals. It has in excess of 34,000 students and members worldwide and provides professional development, guidance, career opportunities and thought leadership for the governance profession. The Chartered Governance Institute, UK and Ireland is the largest division within the group.

Purpose of job

Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with our customer and member base which includes: students, members, employers, and customers, ensuring a first class and personalised experience is delivered. The role is key in delivering exceptional customer service experience and improved customer satisfaction, retention rates and increasing sales of CGI qualifications, training, and memberships.

Major objectives

To fulfill CGI’s corporate objectives through the following:

• Being the first point of resolution for all customer and member related enquiries 
• Providing customers and members with advice and guidance on next steps and their ongoing journey with CGI upselling and cross selling our training, qualifications, events and flagship conferences
• Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all CGI’s commercial activities
• Undertaking the day to day operational functions relating to the team policies and procedures within agreed Service Level Targets
• Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Commercial Department.
• Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and, upgrades and removals from the register of members.
• Providing follow up support for the Relationship Managers

Key accountabilities

Operations

• Communicate effectively, promptly, courteously, and accurately with customers regarding CGI memberships, subscriptions, education products, events, training, and other general enquiries.
• To meet or exceed the 95% target set for calls.
• To meet or exceed the 95% target set for emails within agreed SLA’s
• To meet the 100% target set for logging of service requests and escalating more in-depth calls on to the Membership Journey Team.
• Record all customer interaction via our CRM, whilst ensuring that it is continually updated according to set procedures.
• Process payments for CGI conferences and events
• Engagement and outbound activities
• Deal with student queries relating to study and exams
• Undertake welcome calls to assist onboarding and retention
• Proactively undertake appropriate follow-up activity to support conversion and retention
• Actively promote benefits of membership including access to local branches and events
• Support promotion of CPD opportunities and declarations
• Take payments for memberships and subscriptions in accordance with CGI’s policy
• Responsible for encouraging members and students to remain with CGI and to also contribute to work on their retention
• Required to contribute to the progression targets via set exam campaigns in order to increase exam participation
• Handle confidential and personal information securely and discreetly, in accordance with our Privacy Policy
• Recognise and refer sensitive issues arising from internal or external stakeholders to the Contact Centre Team Lead as appropriate
• Take every opportunity to upsell and cross sell products as appropriate
• Required to work to set team and individual financial targets

Customer centricity

• To ensure that CGI’s profile is enhanced through all customer interactions by ensuring that a high level of care, professionalism and customer service is consistently delivered to our customers.
• Meet and exceed teams’ customer service standards.
• To actively learn from customer feedback, comments and suggestions, including complaints, and to communicate this knowledge to relevant colleagues. 
• To contribute to the review and improvement of existing and new processes, and by doing so to anticipate other and future customers’ needs.
• Understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified, in a timely and effective manner
• Attend training to continuously improve knowledge and performance

Person Specification