



Podcast
Episode 12 - Individual accountability beyond financial services
In this podcast, James Beasley, Senior Director at Nasdaq Governance Solutions, discusses the concept of individual accountability, which was first developed in the financial services sector. James explains that to apply the concept an organisation will undergo a process of defining and communicating its senior individuals’ accountabilities. James considers whether the lessons learned in financial services from applying this regime could be extended to other sectors, arguing that outcomes such as a sense of responsibility coupled with a strong degree of clarity could be universally beneficial. James suggests practical steps that company secretaries or governance professionals and their boards can take to implement individual accountability at their organisation.
Podcast
Episode 8 - The dolphin: a caring communicator
In this podcast, Sharon Constançon explains how company secretaries and governance professionals can use their communication skills to improve the effectiveness of the board, creating the perfect environment for decision-making. Sharon outlines how company secretaries can learn communication skills as part of their career development and how they can use them to handle a range of difficult conversations. She describes tactics for tailoring communication styles to individuals to ensure the message is best received, enabling company secretaries to build trust while remaining authentic and allowing them to be a confidante for the directors. Sharon argues that communication is most effective when we take a caring, empathetic approach that acknowledges the human side of our colleagues and the challenges they face.
